Shipping policy

Shipping Policy

Thank you for shopping with Luxehairco. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

Custom, pre-order, or high-demand items may require additional processing time. Customers will be notified if delays occur.

Shipping Time

Estimated delivery times:

  • United States: 3–7 business days
  • International Orders: 7–21 business days depending on location and customs processing

Shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or high order volume.

Tracking Information

Once your order has shipped, a tracking number will be sent to the email address or phone number provided at checkout. Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages

Luxehairco is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information entered at checkout. If your package is marked delivered but cannot be located, please contact the shipping carrier directly first.

For additional assistance, please contact us at:

Email: support@luxehairco.com

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. Orders shipped to incorrectly entered addresses may not be eligible for refunds or replacements.

International Shipping

International customers are responsible for any customs fees, taxes, or import duties required by their country.

Order Issues

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with photos and your order number so we can assist you.

Contact Us

For any shipping questions or concerns, please contact us:

  • Business Name: Luxehairco
  • Email: support@luxehairco.com
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Thank you for supporting Luxehairco.